Having a defibrillator in your workplace can be a great comfort and can safeguard your staff and clients against the terrible tragedies that can occur as a result of a sudden cardiac arrest. In the UK alone, 30,000 sudden cardiac arrests happen outside of hospitals, meaning that those unfortunate enough to experience such a catastrophe rely heavily on quick-thinking good Samaritans to be able to carry out CPR and deploy a defibrillator in order to aid their survival.

Whilst CPR can allow oxygen to reach the vital organs and can reduce the risk of organ failure and brain damage, it is not always done effectively by non-medics. A defibrillator is required in order to shock the heart back into a normal rhythm. Thankfully, almost anyone can operate a modern defibrillation device and be a lifesaver to a cardiac arrest victim.

Whilst there are many defibrillation devices strategically placed in every community, it is a sad reality that 1 in 5 defibrillation devices will fail to deploy properly, leaving the victim prone to organ failure, brain injury or even death. Every minute is vital in a life or death situation, and defibrillation device failure happens almost always because of a lack of proper maintenance.

Proper maintenance is vital to your defibrillation device staying “rescue ready.” There are simple, straightforward measures that can be taken to avoid the harrowing situation of the defibrillation device not being able to deploy. Below are just some of the simple steps you can take to make sure that you can give a cardiac arrest victim the very best chance of survival through the proper care and maintenance of your defibrillation device.

Ensure the storage conditions are appropriate

A modern automatic or semi-automatic defibrillation device is a complex piece of hardware, however simple it may be to use. The storage area must not be too cold or too hot, and it should be stored in a location that is easy to reach for either an employee or a member of the general public.

There should be no locked doors to contend with in an already stressful situation! The location should also be obvious from a maintenance perspective so that the device doesn’t get forgotten about and so it is regularly checked and maintained.

Regularly check the consumables

Every workplace should have at least one or more designated persons to be responsible for the maintenance of the consumable parts of the defibrillation device. Even without use, the consumable parts will need to be periodically replaced to ensure that they are fully functioning. The designated person should keep a regular log of the shelf life of the electrodes, pads and batteries to ensure that they are usable and that new ones can be ordered in good time.

It might be worth investing in spares in case of deployment. Depending on the device and its make and age, electrodes should last 2-3 years without use and the batteries should last 2-5 years without deployment. Newer models may have reminders built into the software that will remind the person responsible for the device’s maintenance that it is nearly time to replace the consumables.

The person responsible for the defibrillation device’s maintenance should also stay alert for any product recalls on the device, any of its parts and any of its consumables to ensure that it is in optimum functional condition at all times.

Check the defibrillator after deployment, including the software

Following an occasion where the defibrillator has been deployed, it is vital that it is checked over before being returned to the cabinet. While it is being checked, the person responsible should provide clear directions to the next nearest defibrillator in the unfortunate circumstances of it being required again so soon. After every deployment, the electrodes and the batteries will need replacing, which is why it is handy to have spares on site.

The software memory will need to be downloaded so that the memory is not full for future uses. Additionally, it may be worth checking if your ambulance service provider offers a checking service for your defibrillation device, or if this is covered in the warranty of your defibrillation device. Some ambulance service providers may also offer replacement pads after deployment, but this will need to be checked with the provider itself. It may also seem obvious, but a defibrillator needs to be returned to its cabinet as soon as possible.

It can be easy for a defibrillator to be mistakenly tidied away by someone well-meaning, so it is worth having the designated person return the device as a matter of urgency once the necessary checks have taken place. Any downloaded data material may also be useful for monitoring and evaluating uses of the defibrillator to determine best practice, but this will be dependent on your company’s data protection policy. It may be wise to provide a log or checklist within the cabinet to ensure that all the appropriate parts are available in the cabinet as needed.


In summary, all defibrillation devices require maintenance. It may be wise to invest in a service plan, but if this is not available for whatever reason, then it is vital a designated person or persons are nominated to be responsible for the proper maintenance of the defibrillation device. Regularly check it’s environment to ensure that it is safe, visible and accessible, and be sure that all parts of the device including its accessories and consumables are logged to ensure that every part necessary to its function are readily available and working.

A regular log should be kept of when parts need replacing and the batteries checked regularly. It may also be prudent to invest in spare consumables in case the device is deployed more than expected. Be sure that the memory is clear and ready to be used with the most up to date software. Proper maintenance of defibrillation devices is not difficult, but it is easily forgotten so be sure that yours is in good working ‘grab and go’ order.

Call David on +44 7900 087 701, or send an email using the contact form below.

Something that any first aiders worries about when presented with a high stakes, life or death situation, is that they will remember their emergency cardiac arrest training. A cardiac arrest can happen suddenly and at any time. It happens when the heart stops blood pumping around the body. Oxygen cannot reach the vital organs and organ failure begins to occur. 30,000 cardiac arrests happen every year in the UK outside of a hospital, and the survival of the patient is dependent on the reactions of those around them. Sometimes, a trained first aider cannot get to the patient fast enough, so the patient becomes dependent on an untrained or inexperienced first aider to administer the vital help that they need.

Cardiac arrest is commonly caused by an abnormal heart rhythm, which will be fatal if left untreated. This abnormal heart rhythm is caused by a disruption to the electrical activity of the heart, making the electrical activity chaotic. A defibrillating device is needed to shock the heart back into its normal rhythm. With the right automated external defibrillator, this is something that almost anyone can do.

Zoll Defibrillator

The Zoll Defibrillator is an excellent choice for any public place or venue due to it being so simple and straightforward to use, even for a novice or even someone with limited or no first aid training. Zoll Defibrillators are semi-automatic, meaning that it can analyse the patient and give audio and visual prompts to the first aider to guide them through the process of administering the defibrillation to the patient. If a shock is needed, it can be administered at the touch of a button. It only takes up to 10 seconds for the Zoll Defibrillator to charge, making it fast and saving precious time. Time is the essence of a successful resuscitation, so the Zoll is designed to be as fast as possible to set up and use.

The Zoll Defibrillator uses CPR-D Padz. These pads have a shelf-life of five years, which is the longest on the market for any defibrillation pads. The CPR-D Padz are not only cost-effective, but they are specifically designed to be easy to position on the patient and are self-adhesive to form a bond to the patient’s chest as a single piece, negating the need for the first respondent to find the appropriate positions on the chest. Thus, the one-piece pads save time in an emergency situation.

The CPR-D Padz are suitable from age 8 upwards, and paediatric pads are also available, making the Zoll Defibrillator suitable for use on any age group. In fact, once the paediatric pads are connected, the Zoll Defibrillator automatically adjusts to ensure that the shock level generated is suitable for a child. This makes the Zoll Defibrillator particularly well-suited to use within a community setting to support public health needs. The one-piece pads are able to help the Zoll Defibrillator measure the rate, depth and effectiveness of chest compressions. This technology is reported to improve the chances of survival by 272%. (Bowbrow et al, 2013)

Zoll Defibrillators Intelligent Memory

The Zoll Defibrillator stores data collected during analysis of the patient which can be downloaded and analysed on a computer, making it an invaluable tool for helping medics to understand the cause of the cardiac arrest and therefore aiding them in finding the best possible treatment to ensure long-term recovery for the patient. It really is a very clever piece of kit to have at your disposal should there be an emergency in your community setting.

The Zoll Defibrillator even self-tests every 24 hours to ensure that it is in optimum condition and ready to be used at any time. It is battery powered with a failsafe, should one of the batteries fail. These are not special batteries that need to be ordered in, they can, in fact, be purchased from any good retailer on the high street, if needed. Of course, any battery issues would be quickly flagged in the Zoll Defibrillator’s self-test, making maintenance of the Zoll Defibrillator easy for your first aid leader.

Zoll Defibrillator Design

Zoll Defibrillators have a distinctive and colourful, green outer design so that they can be easily located in an emergency situation. All of the defibrillators in the Zoll range feature a high-resolution LCD screen that enables first responders to see the patient’s ECG reading, which may aid more experienced first aiders in treating the patient according to their needs. The graphics on the Zoll Defibrillator are also designed to be large and clear to guide the first aider through the process. The audio prompts also support the graphics and is designed to keep the person administering the first aid calm during what can be an incredibly stressful event.

One thing that should reassure any user of the Zoll Defibrillator is that it has been the British Heart Foundation’s “Defibrillator of choice” every year since 2010, having saved countless lives against all odds in community settings across the world.

Heroes For Life

For every life saved with a Zoll Defibrillator, Zoll recognises those involved through their “Heroes for Life” programme. The survivor is given the option to donate a Zoll Defibrillator to a charity of their choice, with the hope that they can ‘pay it forward’ and raise awareness of the life-saving abilities of a Zoll Defibrillator in an emergency situation. First responders and unexpected heroes are also recognised with a certificate for their bravery and efforts towards saving a life.

Heartangels.co.uk carries a range of Zoll Defibrillators including semi-automatic and fully-automatic models. We offer the Zoll range of defibrillators for purchase, with all prices including VAT and the manufacturer’s warranty of seven years. We can also offer defibrillators from the Zoll range to hire for commercial or domestic settings and all kinds of clubs and schools.

Contact us at Heartangels.co.uk in order to get advice on any training your organisation might require and on all of the available Zoll products that we offer

Call David on +44 7900 087 701, or send an email using the contact form below.

Heart Angels to receive Cheque from FM Conway to distribute Defibrillators and Training To Local Communities 

Today David of Heart Angels.co.uk was asked to deliver a talk of CPR and defibrillator use in the community. FM Conway hosted an all-day event. David asked a room of over 40 directors of international companies if they knew how to perform CPR and defibrillator use ??? Only 1 person put up a hand.

Well, they all know how to now. Heart Angels are the most advanced CPR defibrillator training company in Europe.

David demonstrated and created a sketch to rein-act a scenario of a cardiac arrest survival rescue.

With help from Zoll defibrillators UK, the directors have all been educated on the Art Of Life saving and will hopefully invite Heart Angels to come and teach all of the people in their company.

Call David on +44 7900 087 701, or send an email using the contact form below.

Well, today we passed on the knowledge of saving lives to the wonderful team at The Orchard Theatre in Dartford. They put me under the spotlight testing my acting technique while demonstrating CPR and defibrillator use.

Apart from giving them the art on how to save lives, we unearthed that one of my student’s partners has an ongoing heart disorder and was being kept waiting by the health authorities. I have now given them the opportunity to be fast-tracked and get them treated and off the danger list. One job worth doing.

Call David on +44 7900 087 701, or send an email using the contact form below.

Let’s learn some life saving skills on the 70th birthday of the NHS with Jason Rosam on the evening show….

Posted by BBC Radio London on Thursday, July 5, 2018

If you were to suffer a cardiac arrest in Guilford, (outside of a hospital) your survival rate would be around 23.6%. This is significantly lower than if you were to suffer a cardiac arrest outside of a hospital environment just 27 miles away in London, where your chances of survival would be over 30%. One reason for this is because ambulance response times in London are potentially faster than in Guilford, but also because you are statistically more likely to encounter a member of the public who has attended some form of first aid training.

During a cardiac arrest, every minute that goes by without effective CPR costs the person in cardiac arrest 10% of their chance of survival. A cardiac arrest will happen suddenly and will often occur without warning and sometimes without the individual even knowing that they have a problem with their heart. It can be caused by heart disease, but also accidents can also trigger a cardiac arrest.

Cardiac arrest happens when the electrical impulses in the heart become disrupted, which leads the heart to stop beating. If the heart doesn’t beat, the brain and the other vital organs are starved of oxygen. If CPR is administered quickly and effectively, oxygen will continue to reach the organs and the individual will remain alive for long enough to be defibrillated.

When you consider that the average ambulance response time to a cardiac emergency is around 11 minutes in an urban area, it is extremely important to know what to do in the event of a cardiac arrest to help the individual calmly and effectively. Heart Help can provide first aid courses in Guilford that will give you all the tools you need to know exactly what to do in this life or death situation.

Heart Help uses the most up to date, cutting-edge technology to teach you how to stay calm and administer first aid in what is inevitably a high-stress situation. We incorporate virtual reality headsets into our teaching to give you as close to a real-life situation as we can, and we will teach you how to revive our electronically responsive CPR dummies.

We can provide first aid training courses in Guilford for up to eight people at a time, which costs roughly £36.25 per person. For this, each group will receive 3-4 hours of comprehensive training in all areas of first aid, led by experts in first aid provision. This will also include teaching you how to use a defibrillator safely and effectively.

This training is suitable for family groups, charities, sports teams and corporate organisations and we can also provide certificates to show that you have successfully completed the first aid training with Heart Help. Saving lives requires knowledge, skill and confidence in your actions, Heart Help can give you the tools you need to give anyone requiring first aid the helping hand they need.

A 3 to 4-hour course only costs £290 of a group of eight people.

Call David on +44 7900 087 701, or send an email using the contact form below.

Every year, 60,000 cardiac arrests happen outside of a hospital in the UK. Cardiac arrests happen suddenly, and usually without any warning. Patients will lose consciousness quickly as the heart stops altogether, causing the organs to be immediately starved of oxygen-rich blood.

Cardiac arrests happen due to a disruption of the electrical impulses in the heart. This can be caused by an accident. It can also be caused by heart disease, which many individuals may not be aware that they have. Worryingly, 270 children die in schools from cardiac arrest every year in the UK.

For a patient to survive a cardiac arrest, quick thinking and a knowledge of first aid skills are crucial. For every minute that goes by without treatment, the chances of an individual surviving the cardiac arrest drops by 10%. If you were to experience a cardiac arrest in Surrey, you would have a 23.6% chance of survival if it occurred outside of a hospital environment.

The average response time for an ambulance to reach you in an urban area is 11 minutes. This could be a significantly longer response time for rural areas. This means that a cardiac arrest is more than likely to be fatal unless CPR is administered and a defibrillator used within minutes.

If CPR and defibrillation are successfully administered within 5 minutes of the start of the cardiac arrest, the survival rate can be as high as 75%. It is for this reason that first aid courses are a vital part of training for any family or organisation.

First aid training Surrey

First aiders need to be confident and calm in their administration of CPR in order to keep the oxygenated blood flowing to the brain and the other vital organs. Whilst many people rely on the 999 operators to give them advice, nothing can beat the experience of attending a first aid course.

Heart Help is a leading provider of first aid courses Surrey through the use of cutting-edge technology and experienced, expert knowledge. Heart Help can provide both corporate and domestic organisations with the skills they need to save lives. Individuals who attend first aid courses provided by Heart Help will be able to use virtual reality headsets and electronically responsive CPR dummies to help prepare them to be calm in what could be an incredibly stressful situation.

The course provided by Heart Help is comprehensive first aid training. Those who successfully complete the course will receive a certificate. Heart Help course is extremely affordable and costs £290 for eight people, which could be a family, a sports club or a corporate organisation.

The first aid course runs for around 3-4 hours. This ensures that all members of the group are confident in administering all areas first aid. Heart Help provides training using defibrillators and virtual reality equipment. We even provide a range of defibrillators for sale. These can be incorporated into the training course, should a specific defibrillator be of interest.

A 3 to 4-hour course only costs £290 of a group of eight people.

Call David on +44 7900 087 701, or send an email using the contact form below.

If you are looking for a great provider of first aid training Kent, then Heart Help can be the answer to your first aid training solutions.

Did you know that your ability to survive an out of hospital cardiac arrest largely depends on where you live? In Kent, which is serviced by the South East Coastal ambulance service, the survival rate of a cardiac arrest that occurs outside of a hospital is 23.6%.

Cardiac arrest can happen to anyone, although it is more likely to occur in those with heart disease or abnormalities. Many of those who suffer a cardiac arrest may not even be aware that they have a problem with their heart. A cardiac arrest may also occur as a result of an accident; for example, an electrocution may trigger a cardiac arrest as it may destabilise the electrical impulses within the heart.

Drowning is also another major accidental cause of cardiac arrest, therefore it is vital for businesses that operate around water to provide the right training and equipment for their staff to use in an emergency. A cardiac arrest is a life-threatening event that will occur suddenly, and often without warning. Someone experiencing a cardiac arrest will quickly lose consciousness, as the heart will stop, causing the vital organs to be starved of oxygen. If not treated quickly, the cardiac arrest is likely to be fatal.

Heart Help can provide first aid training Kent to businesses, charities, sports teams, schools and just about any other organisation, corporate or domestic. Those first few moments into a cardiac arrest can be critical for the patient, and with the expert training in all areas of first aid, your staff, colleagues or community members can be taught the vital skills needed to keep the patient alive long enough through CPR to administer potentially life-saving defibrillation. It is simply not enough to phone for an ambulance in this situation as there are no guarantees as to how fast a paramedic team can reach you.

For every minute that a patient does not receive treatment, survival rates are cut by up to 10%. Therefore, it is vital for as many people as possible to learn the skills needed to give those in cardiac arrest the best chance possible. Heart Help will teach your staff using cutting edge technology the practical skills needed to keep oxygen flowing and help to avoid organ failure and brain damage in those suffering from a cardiac arrest. Heart Helps also has a range of defibrillators for sale and can train your staff to use the specific defibrillator that they would need to use in an emergency.

Heart Help provides first aid training in Kent for the low-cost rate of £290. This provides a comprehensive, three-hour training course for eight individuals to gain a first aid certificate. This includes CPR and the safe use of a defibrillator machine.

Call David on +44 7900 087 701, or send an email using the contact form below.

If you are responsible for your business’ first aid organisation, one of the best possible ways that you can safeguard the health and safety of your staff or clients is to train your staff how to safely administer CPR and use a defibrillator. There are around 60,000 cardiac arrests that happen outside of a hospital every year. Fewer than one in five of those who suffer a cardiac arrest get the life-saving intervention they need to give them the best chance of survival.

With the NHS and ambulance services being completely overstretched in the current economic climate, it is crucial that businesses and organisations have access to the equipment and the training needed to provide this essential, life-saving treatment.

A cardiac arrest occurs when the heart suddenly stops functioning. Blood stops pumping through the body, and the brain and vital organs are starved of oxygen. This results in the patient suddenly losing consciousness. This usually happens because there is a problem with the electrical signals in the heart, or due to a heart condition that the patient may not be aware of.

Cardiac arrest can also be caused by being involved in an accident; for example, where the patient has been electrocuted or has drowned. The patient will typically be unconscious, unresponsive and may not be breathing. If left untreated, a cardiac arrest will cause the patient to die.

At present, only 22% of those surveyed have indicated that they would feel comfortable in performing CPR. In the instance of a cardiac arrest, the patient needs immediate treatment and cannot wait for the arrival of a medical professional for the treatment to begin. Basic chest compressions and mouth-to-mouth resuscitation can provide the patient with the oxygen needed to keep their organs functioning long enough for a defibrillator to be located and set up to get the heart restarted.

With the right training from Heart Help, your staff can be taught the basic requirements of CPR to ensure that they can give anyone in cardiac arrest a fighting chance. Heart Help can also provide your business with a defibrillator and teach your staff how to use it calmly and safely in the event of a critical emergency. All attendees on these courses will receive a certificate, which will make your first aid organisation easier, and will provide your staff with a sense of achievement and the confidence they need to save a life, should they ever be in that situation.

First aid organisation is a huge responsibility, but by providing your staff with all the tools they need to administer life-saving care, your business can be safe in the knowledge that every first aid base will be covered, and that the duty of care to staff and clients has been met. Heart Help provides comprehensive and affordable three-hour courses, which can be split across the day to meet the needs of your organisation.

A 3 to 4-hour course only costs £290 of a group of eight people.

Call David on +44 7900 087 701, or send an email using the contact form below.

As all headteachers and other stakeholders in schools will know, schools have a legal obligation to provide first aid facilities at all times when there are people on the school site. First aiders must have attended first aid training for schools, provided by the Health and Safety Executive. Appointed persons, who do not have to be trained to the same extent as a first aider, must have four hours of emergency first aid training.

For most schools, the buildings will be split across the site, which is something that the governing body must take into account when assessing first aid policy and provision needs in the school. For example, a large school with several buildings will need multiple first aiders as well as multiple appointed persons. This can have a high cost for school budgets when planning the first aid training provision for the year ahead.

Schools will also need to take into account the specific known needs of pupils and staff, and also plan for the potential unknown conditions that can arise due to accident or underlying medical issues. Standard first aid training for schools does not require that staff are taught how to resuscitate children. Whilst no one ever wants to be in a situation where they might have to resuscitate a child, it is far better to know how to succeed at resuscitation than being in a position of panic and helplessness. This is why many schools are choosing to enhance the first aid training they offer as a part of their core professional development and to support their risk assessments and safeguarding policies.

1 child in every 180 will have a congenital heart disease, (British Heart Foundation, 2013) and around 30% of children are obese, putting extra strain on their hearts. With the average secondary school having at least 1000 pupils on roll, it is statistically likely that schools will have a duty of care each year to at least one child, or even several children (and adults) with heart disease, whether they are aware of it or not.

Schools in rural areas may be some distance from the nearest hospital or ambulance station. This can mean that in the case of a child or a member of staff suffering a cardiac arrest, crucial time can be lost between the onset of the cardiac arrest and the patient receiving the necessary care to help them to survive. Survival chances can decrease by as much as 7-10% with every minute that an individual in cardiac arrest does not receive an intervention.

Schools can bid to purchase Automatic External Defibrillators through the NHS Supply Chain, but we are also able to provide this service if schools are unable to obtain one through this channel. Heart Help can provide first aid training for schools to ensure that staff are comfortable and confident in carrying out a defibrillation procedure that could mean that the life of a child is saved. Defibrillating a child in your care can be a highly stressful occasion, but with the right training, staff can carry out the procedure safely to give the patient the best possible chance of survival in a life-threatening situation.

A 3 to 4-hour course only costs £290 of a group of eight people.

Call David on +44 7900 087 701, or send an email using the contact form below.